Afterpay lets you buy now and pay for your purchase in 4 equal installments every 2 weeks. Interest free.
1 ⋯ Select Afterpay as your payment method at checkout.
2 ⋯ Log in or create a new account through Afterpay.
3 ⋯ Your purchase is instantly approved. Pay fortnightly and enjoy your purchase straight away!
Made Good Returns Policy applies. Please refer to Afterpay T&Cs for more information.
We want you to keep what you bought because you love it, not because you're stuck with it.
Full-priced items can be returned within 21 days for an exchange, store credit or a refund – 14 days for orders shipped overseas. Email us first, as returns we haven't approved can't be accepted.
Email hello@madegood.co.nz with your order number and what you'd like to do. We'll confirm before you send anything back.
⋄ Unworn, unwashed and unused
⋄ In the original packaging, with tags and any extras
⋄ Packed carefully for the trip back
⋄ Clothing and footwear can't have been altered
Orders shipped outside New Zealand have a 14-day return window. Everything else on this page applies as normal.
Return postage is yours to cover. Use a tracked courier – we can't be responsible for parcels that go missing on the way back. Original shipping charges aren't refunded.
For full-priced items, take your pick:
⋄ Exchange – subject to stock
⋄ Store credit – for the full value, managed from your account page
⋄ Refund – back to the card or account you paid with
⋄ Food and anything perishable
⋄ Custom or personalised orders
⋄ Personal care – skincare, beauty tools, body brushes, knickers
⋄ Pierced earrings and face masks
⋄ Gift cards
⋄ Sale and Flash Sale items, unless faulty
If you're unsure, the Shipping + Returns section on the product page will tell you. Or just ask.
We check every order before it leaves us. If something arrives faulty, damaged or simply wrong, tell us straight away. Report damage within three working days and keep the packaging – we may need to see it.
Once we've confirmed it you choose: a replacement if we have one, store credit, or a refund. We cover the shipping either way. Faulty items need to come back within 14 days.
None of this affects your rights under the Consumer Guarantees Act.
Once your return reaches us, give us up to 5 working days to check it over. We'll email when it's done and confirm your exchange, credit or refund.
Gift cards can't be refunded or exchanged for cash. Each one is valid for 5 years and is redeemed at checkout.
Check the recipient's email address carefully, particularly if you're scheduling delivery – once a card is sent it counts as delivered, and we can't resend or cancel it.
Email hello@madegood.co.nz. We'd rather answer a question than have you guess.
Full legal detail is in our Returns & Refund Policy. For delivery times and costs, see our Shipping page.