Shipping

We’re an online store based in Auckland. Everything we send is tracked. Within New Zealand we use NZ Couriers, Post Haste or CourierPost, whichever suits the parcel, and we also ship overseas. The delivery times below count from the day your order leaves us.

When we dispatch

Orders placed before 8am on a working day are usually sent the same day. Everything else goes out the next working day. We'll email you a tracking number once it's on its way.

New Zealand

• ⋄ Auckland – from $9, 1–2 working days
• ⋄ Rest of New Zealand – from $9, 1–3 working days
• ⋄ Rural – add $7, add one working day

These are the courier's targets rather than guarantees, and they stretch a little in December.

Why shipping is calculated at checkout

Couriers charge for space, not weight. A ceramic cup and a linen tea towel weigh about the same – one costs far more to send.

We could average it out, but then light orders subsidise bulky ones and Auckland subsidises Invercargill. We'd rather be fair and charge what it costs.

Delivery

• ⋄ Please give us an address where someone will be between about 9am and 5pm, Monday to Friday.
• ⋄ We deliver to PO Boxes.
• ⋄ Urban deliveries are signed for. If you’d rather it was left without a signature, tell us in the cart notes or email before it ships. Once it's on its way you can usually arrange this yourself through the courier's tracking link.
• ⋄ We ship to Great Barrier and the Chatham Islands. Please email us before ordering. Chathams can take longer, and Great Barrier parcels go only as far as the port, so you’ll need to collect from there.

Oversized items

Some pieces are too large for standard courier rates. The rate is shown on the product page and applied automatically at checkout.

• ⋄ Auckland – $12
• ⋄ Rest of North Island – $28
• ⋄ South Island – $39
• ⋄ Rural – add $7

These rates cover most of what the courier charges us, and we cover the rest. Arnold Circus Stools nest inside each other, so several ship for a single charge. Three stools to Wellington still cost $28.

Australia & the rest of the world

• ⋄ Australia – from $21 NZD. Oversized items by quote.
• ⋄ Rest of world – calculated at checkout on volumetric weight.
• ⋄ United States – duties and taxes are included at checkout, so there’s nothing more to pay on arrival.
• ⋄ Everywhere else – any customs duties or import taxes are paid by the recipient.

Room sprays, perfume and anything pressurised or alcohol-based can’t travel by air. If your order includes one, we’ll email you before it ships. For oversized pieces, or a country we don’t list, email hello@madegood.co.nz with your address and we’ll come back to you with options.

Urgent orders & pickup

We're online only, so there's no shop to visit. But if something is urgent, email hello@madegood.co.nz – we can often arrange a pickup. Same-day courier in Auckland is possible too, though not cheap, and we’ll tell you the cost before you commit.

Gift wrapping

Gift wrapping is complimentary. Select it in your cart before checkout. If you add a message in the cart notes, we’ll write it by hand on a card and include it with the order. A few large or awkward shapes can’t be wrapped, and the product page will say so.

Packaging

We pack with paper and starch-based loose fill – no plastic. Sometimes we reuse boxes and wrapping that came to us, so your parcel may arrive in a box that’s done one or two trips already.

We ask our makers not to use plastic when they supply us. Most manage it, but some can’t, so the occasional piece may still arrive in the maker’s own plastic.

Something not right?

• ⋄ Hasn’t arrived after 5 working days from dispatch? Email us with your order number and we’ll chase the courier.
• ⋄ Turned up damaged? Email us within 3 working days with photos of the item and the packaging it arrived in. Please keep the packaging, because the courier needs to see it before they’ll settle a claim.

Full legal detail is in our Shipping Policy. For returns and exchanges, see our Returns page.