Afterpay lets you buy now and pay for your purchase in 4 equal installments every 2 weeks. Interest free.
1 ⋯ Select Afterpay as your payment method at checkout.
2 ⋯ Log in or create a new account through Afterpay.
3 ⋯ Your purchase is instantly approved. Pay fortnightly and enjoy your purchase straight away!
Made Good Returns Policy applies. Please refer to Afterpay T&Cs for more information.
We hope you love everything you order. If something isn't right, full-priced items can be returned within 21 days for an exchange, store credit or a refund.
Email hello@madegood.co.nz with your order number and what you'd like to send back. We'll confirm before you post anything – returns without prior approval can't be accepted.
Once approved, send it back within 21 days of the day it arrived.
Items need to be:
⋄ Unworn, unwashed and unused
⋄ In their original packaging, with tags and any extras
⋄ Packed carefully for the trip back
Please use a tracked courier – we can't take responsibility for parcels that go missing on the way. Return postage is yours to cover.
For full-priced items, take your pick:
⋄ Exchange – subject to stock
⋄ Store credit – for the full value, managed from your account page
⋄ Refund – back to the card or account you paid with
Clothing and footwear come back on the same terms: unworn, unwashed, unaltered, in their original packaging.
Sale and Flash Sale items are final. Original shipping charges aren't refunded.
We check every order before it leaves us. If something arrives faulty, damaged or simply wrong, tell us straight away.
Once we've confirmed it, you choose – a replacement if we have one, store credit, or a refund. We cover the shipping either way.
Please send faulty items back within 14 days of receiving them.
None of this affects your rights under the Consumer Guarantees Act.
⋄ Food and anything perishable
⋄ Custom or personalised orders
⋄ Personal care – skincare, beauty tools, body brushes, knickers
⋄ Pierced earrings and face masks
⋄ Gift cards
⋄ Sale and discounted items, unless faulty
If you're unsure, the Shipping + Returns section on the product page will tell you. Or just ask.
Once your return reaches us, give us up to 5 working days to check it over. We'll email when it's done and confirm your exchange, credit or refund.
Gift cards can't be refunded or exchanged for cash. Each one is valid for 5 years and is redeemed at checkout.
Check the recipient's email address carefully, particularly if you're scheduling delivery – once a card is sent it counts as delivered, and we can't resend or cancel it.
The Gift Card product page has the full details.
Email hello@madegood.co.nz. We'd rather answer a question than have you guess.